Case Study: Disaster Recovery & System Integration

Enterprise Software Licensing, Disaster Recovery, and System Integration Services for Public Sector Financial Management in Malaysia

Project Overview

This project involved the procurement and maintenance of software licenses, along with disaster recovery services for a financial management system used by multiple public sector agencies. The public sector required a reliable and well-maintained system to support their financial operations. They needed an improved disaster recovery solution, seamless system integration, and ongoing maintenance to ensure uninterrupted service and compliance with operational standards.

Services Provided

  • New Software Supply: Provided software that met the required specifications.
  • Technical Support & Maintenance: Comprehensive software maintenance and repair services throughout the contract period.
  • System Integration: Installed, configured, tested, and deployed integration modules to connect with external systems at disaster recovery centers across multiple locations.
  • Disaster Recovery & Simulation Testing: Implemented an active-active disaster recovery setup and conducted an end-to-end simulation, integrating with various external agencies.
  • Preventive Maintenance: Conducted scheduled on-site preventive maintenance sessions to ensure system stability.
  • Project Management: Managed the implementation over 28 months, including software subscription renewals and technical support.
  • Technology Transfer: Provided training sessions on system installation, configuration, and disaster recovery procedures.
  • Project Closure & Reporting: Delivered a final project report covering system performance, integration status, and disaster recovery readiness.

Customer’s Feedback

“The public sector stakeholders appreciated the structured approach in ensuring system reliability, disaster recovery preparedness, and ongoing technical support. They highlighted the smooth integration process and proactive maintenance efforts, which contributed to increased confidence in system resilience. The hands-on training sessions were also well received, helping their teams better manage and operate the system,” said a senior official from a leading public sector financial management organization in Malaysia.